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.Getting Help

How to get Help

University Library staff members and student assistants are available to answer questions pertaining to the Library's collections and services.

Specialized help on research topics, use of the collections, and other libraries, is available from the University's professional reference librarians.

Ask for assistance at the Service Desk, contact the library by E-mail, or contact individual staff members as listed in the Staff Directory.

Where to Get Help

Service Desk 
Library users should come here first; they will be directed to the best source(s) and may also request reference referrals/appointments here.

Reference Services 
Professional librarians provide guidance in the use of all specialized resources in the University Library. If materials are not available on-site, the librarians can advise users about the Document Delivery Service and/or procedures concerning access to selected libraries in Paris. The following information pertains to several special aspects of the reference service provided by the University Library:

Reference Appointments

  • Reference librarians are available weekdays from 14:00 to 17:00; ask to speak to a librarian at the Service Desk.
  • During weekend and study hours (see library hours) library offices are closed and reference librarians are not on duty. Library users are urged to contact the reference librarians by E-mail - ask online and give the most information possible.

Research Methodology

  • The University Library provides various types of library orientation and research instruction during the academic year. Through both tours and instructional sessions, the library facilitates users' access to many sources of knowledge and information - in both traditional and electronic formats.
  • Library representatives are present during Orientation Week, and also conduct a Library Research Module as part of most Freshman Firstbridge experiences.
  • Special topical research methodology sessions and online catalog workshops can be arranged by faculty request. Members of the faculty who wish to schedule library instruction should contact Jorge Sosa at least two weeks in advance of the desired date. For tours please contact the library library@aup.edu

Help for Online resources

  • For help using particular databases, e-books, etc. please use the help buttons within that platform.  If you cannot find the answer you need, please contact us for help researchhelp@aup.edu

Library Information 

Help for Library Services

  • For help using the library, you can ask at the Service Desk if you are physically in the building.  If not, try the Library Homepage.  There are links to many of our services and resources.  You can search the page or look for links to Hours, Staff Information, Databases, Journals, and much more.  If you cannot find the answer, contact us at library@aup.edu and we'll be glad to try to help.

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The American University of Paris Library | 9, rue de Monttessuy | 75007 Paris, France | tel. 01 40 62 05 61